 |
Interactive IM
Interactive IM is an instant messaging robot or a chatter bot
program that uses instant messaging technology as application
interface.
Interactive IM allows each user to design and develop their own
bot even without knowing about any programming language.
It functions like an AI (artificial intelligence), the chatter
feels like he is talking to a real person on the other end.
The program has a built-in database that it queries everytime
a command is issued by an outside chatter. |
| Business Uses: |
- General FAQ guide for employees in the company.
- News guide, general guide for people who want updates on
news, weather, movie times, stock quotes, driving directions,
or just about any other information you can upload in a database.
- Customer support agent, customers can just chat with your
interactive agent about your products and services and saves
businesses a lot in terms of CRM costs.
|
|
|
